Operations Team Leader

Description

Please note: This job advertisement is looking for a remote worker based in South Africa that can work to our UK time zone on a full time working basis.

• You must demonstrate fluent English language skills for this role

Join our forward-thinking company that specialises in providing comprehensive property management and guest communication services to short-term rental property owners across the south of the UK.

With a mission to become the premier rental management service in the South UK, we are dedicated to enhancing our clients' financial freedom and saving them time by managing a vast portfolio of properties along the South Coast. Our team enjoys a dynamic, innovative workplace where personal growth is supported, creativity is welcomed, and a healthy work-life balance is a priority.

Key Qualifications:

● Minimum of 12 months experience in a leadership property (not necessarily property)
● Proven experience in leading and nuturing a team
● Strong leadership and decision-making skills
● Excellent communication and interpersonal skills
● Strong organisational and time management skills
● Proficient in property management software and systems or the willingness to learn

Expected Practices and Roles:

• Guest Relations Management: Lead a team of virtual assistants who will act as the primiary contact for guests from the initial booking until checkout, ensuring all interactions are seamless and exceed expectations. Aim to maintain and improve our 5-star service standards across all guest communications and operations.
• Property Management Excellence: Take charge of property onboarding processes, manage operations efficiently, and ensure each property surpasses guest expectations.
• Building and managing a team of on-the-ground coordinators and virtual assistants
• Developing and maintaining relationships with property owners, guests and third parties
• Handling and resolving guest complaints and issues
• Orchestrating regular property inspections and maintenance coordination
• Collaborating with other departments to ensure seamless operations
• GOOD TO HAVE - previous experience within the holiday let sector either operating or managing airbnb, booking.com rentals

Details of Position

• Full-time position needed
• Fully remote working

We are looking for someone who is driven and passionate about creating and leading a team to success. If you have the qualifications and experience we are looking for, and you are excited about the opportunity to be part of a dynamic and growing company, we would love to hear from you.

Job Types: Full-time, Permanent

Salary: R200 000,00 - R240 500,00 per year

Education:

• GCSE or equivalent (preferred)

Experience:

• team leadership: 1 year (preferred)